Terms of service
Overview
Please ensure you have read, understood and accepted these terms before you place an order on this shop. Throughout the site, the terms “we”, “us” and “our” refer to Rennie Grove Peace Hospice Care. Rennie Grove Peace Hospice Care offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). .
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Data protection
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We will only use your personal details to fulfil your order and, with your consent, to send you material about future Rennie Grove Hospice Care products and services.
The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company. We adhere to the Data Protection Act 1998. For more information on your privacy, please view our privacy notice here: www.renniegrove.org/privacy
Accuracy, completeness and timeliness of information
Please ensure that when making an order all contact information, including addresses, are complete and accurate. We are not responsible for unfulfilled orders where inaccurate or incomplete information has been provided.
You should receive a confirmation email promptly following your purchase if the purchase has been successful. Please ensure the email address you provide is accurate and correct so that you receive this confirmation email.
We reserve the right to refuse Service to anyone for any reason at any time.
Products
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
If an item is out of stock, we will advise you by phone or email and endeavour to supply the item as soon as possible. Alternatively, our customer team will contact you to discuss a replacement or refund.
Personal information
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: www.renniegrove.org/privacy
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Changes to these terms
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact information
Questions about the Terms of Service should be sent to us at online@renniegrove.org.
Our contact information is posted below:
RENNIE GROVE HOSPICE CARE
online@renniegrove.org
BAINBRIDGE HOUSE, 2 NORTHBRIDGE ROAD, BERKHAMSTED, HERTFORDSHIRE HP4 1EH
01442 871627
Registered Charity No. 1140386